Blooms The Chemist recognised the outstanding work of its retail managers – who are committed to delivering exceptional customer service and contributing to growth – at an awards ceremony on 23 May, which was held as part of the pharmacy group’s three-day Retail Managers Conference.
This year, Blooms The Chemist Forestville’s Retail Manager, Kim Spencer, has been crowned 2022 Retail Manager of the Year, recognising her ability to consistently deliver outstanding results and nurture growth, while also providing extraordinary customer service.
“I’m very proud to be named this year’s Retail Manager of the Year and to be recognised for the achievements of our store,” she said.
“It’s an honour to be part of the Blooms The Chemist network and I’m grateful for the opportunity to grow both professionally and personally within such a progressive community pharmacy network.”
Accepting the award Ms Spencer took the moment to recognise the other retail managers at Blooms The Chemist, who have played “a pivotal role in providing the best advice and support to our customers during what has been a difficult period”.
The Retail Manager of the Year Award was graded across all areas in front of shop.
The award recipient best optimised retail space, met customer needs, supported promotions, and demonstrated brand values.
The awards night also announced:
- Retail Manager of the Year Award Runner Up: Jodie Morris – Blooms The Chemist Kenmore.
- Shining Light Awards:
- Yolandi Bester, Blooms The Chemist Dianella.
- Donna Lowry, Blooms The Chemist Lithgow.
- Jamie Khan – Blooms The Chemist Cranbourne.
- Rommel Mendoza – Blooms The Chemist Northbridge.
- Erin Long – Blooms The Chemist Orange.
- Toni Smith – Blooms The Chemist Bundaberg.
- Training Champion of the Year Award: Lorena Bravo – Blooms The Chemist Burwood.
- Training Champion of the Year Award Runner Up: Erin Long – Blooms The Chemist Orange.
Now in its 14th year, the conference places great emphasis on upskilling retail managers, with additional training and knowledge across retail excellence and people management to ensure they continue providing the best service and advice in their respective local communities.
“Building a strong internal culture with the right people across our network is a key priority for Blooms The Chemist,” said Blooms The Chemist’s CEO Emmanuel Vavoulas.
“Through our conferences and internal training programs, we’re continuing to place a strong focus on our customers, our pharmacists, store teams, and our exceptional Retail Managers.
“After a few years of disruption, we are delighted to again host the conference in person and acknowledge together the enormous contribution our retail managers bring to the business and their communities.
“The three days are packed with expert sessions to ensure our retail managers get the best training and professional development to continue delivering excellent customer service and advice,” he said.