TerryWhite Chemmart celebrated the quality of service and responsiveness of its supplier partners at the Partners in Excellence forum held in Melbourne on Wednesday.
The event was attended by more than 250 supplier partners and saw the results announced from the industry survey ‘Advantage’ measuring supplier satisfaction.[1]
The transformational change suppliers have recognised over the last two years has resulted in TWC gaining momentum and climbing to second place in supplier satisfaction.
TWC Executive General Manager, Nick Munroe has praised the commitment and adaptability of TWC Network and Supplier Partners alike, particularly over the last 12 months as together we have navigated the changing landscape of pharmacy. While also acknowledging there is still more work to do to overcome current supply chain challenges.
“We are humbled by this recognition from our suppliers, who should themselves be acknowledged for their strong, collaborative approach with TerryWhite Chemmart in building customer-centric strategies, which has reinforced the commitment and ongoing success of our network partners,” said Mr Munroe.
General Manager of Advantage, Steve Andrews said that the transparency, stability and success of the TWC strategy has built a great deal of confidence and has transformed supplier engagement.
“Over the last two years, TWC has achieved a transformational change in their supplier engagement, building a great deal of confidence through not only the clarity and stability of their strategy but also the whole organisation’s cohesiveness and commitment to delivering the strategy”, Mr Andrews said.
“This reliability, together with suppliers’ recognition of a strengthened collaborative approach to building a mutually profitable business, has resulted in a deepening trust.”
The forum further congratulated supplier of the year winners Sanofi, Pharmacare, J&J and Ego and introduced the new TWC digital health and dispensary excellence programs to the supplier network.
The event involved international guest speaker Chelsea Pottenger, speaking on productivity, mindfulness and well-being with the intention of nurturing and supporting leadership.
Reference:
[1] Advantage Survey is conducted independently by the Advantage group annually and has helped companies around the world to improve their listening and decision-making through the collection of robust and constructive business partner feedback.
In the year 2022, the Survey was conducted from February to May, with the participation of 114 suppliers resulting in 431 responses. 92 face-to-face or telephone interviews were conducted during this period and 22 retailers were rated within the pharmacy industry.
TerryWhite Chemmart is delighted to have been ranked second in 2022 as this is a considerable improvement on previous rankings of 12th in 2019, 8th in 2020 and 4th in 2021.
