Chemist Warehouse’s new online delivery service

Delivery app, Sherpa has recently announced an online integration with the Chemist Warehouse Kentico e-commerce platform, meaning that all Chemist Warehouse online orders can be delivered to a customer’s home or place of business in less than two hours, subject to the customer’s location and serviceability.

The partnership between Sherpa and Chemist Warehouse is said to be the first of its kind in the pharmaceutical sector, and allows Chemist Warehouse the ability to extend its reach and fulfilment.

“The launch of the Chemist Warehouse Online Home Delivery Service is a great step forward in achieving a new level of retail convenience,” says new CEO of Sherpa, Duncan Brett.

“Chemist Warehouse online customers can now place orders for retail pharmacy products and get them delivered in less than two hours via a few clicks on their phones or computers. It re-defines the retail experience and customer convenience.”

Mr Brett says that with rapidly evolving social norms and with social distancing reshaping the future of retail, home delivery is no longer a VIP service – it’s now a basic necessity.

“We are always working to strengthen and adapt our business,” adds a spokesperson for CW Retail, parent group for the Chemist Warehouse network.

“Re-defining the customer service expectation of convenience was a starting point that easily led us to integrating Sherpa’s home delivery app into our enhanced online ordering platform.

“We are now delivering the ultimate retail experience.”

The scalability of Sherpa’s crowd-sourced driver model is giving innovative retailers like Chemist Warehouse flexibility by leveraging its vast retail network of stores to act as mini-warehouses, bridging the gap between the ease of online shopping with the convenience of home delivery.